Order Object

{
  "data": {
    "source": "EXTERNAL",
    "mode": "LIVE",
    "id": "order_e9c7062a-b557-4adc-92b8-867aa90bac97",
    "external_id": "external_id",
    "status": "CANCELLED",
    "email": "[email protected]",
    "invoice_number": "invoice_number",
    "items": [
      {
        "id": "item_847d4c5f44924f238fdda46968924b0b",
        "product_id": null,
        "variation_id": null,
        "external_product_id": null,
        "external_variation_id": null,
        "name": "test_product2",
        "image": null,
        "sku": null,
        "options": [],
        "quantity": 1,
        "shippable": false,
        "unit_price": "19.99",
        "unit_weight": null,
        "unit_dimensions": null,
        "total": "19.99",
        "combined_weight": null,
        "metadata": {}
      }
    ],
    "billing_address": {
      "name": "first_name last_name",
      "first_name": "first_name last_name",
      "last_name": null,
      "full_name": "first_name last_name",
      "address_1": "address",
      "address_2": null,
      "street_number": null,
      "street_name": null,
      "city": "city",
      "sub_locality": null,
      "region": null,
      "country": "US",
      "postal_code": "postal_code",
      "phone": null
    },
    "shipping_address": {
      "name": "first_name last_name",
      "first_name": "first_name last_name",
      "last_name": null,
      "full_name": "first_name last_name",
      "address_1": "address",
      "address_2": null,
      "street_number": null,
      "street_name": null,
      "city": "city",
      "sub_locality": null,
      "region": null,
      "country": "US",
      "postal_code": "postal_code",
      "phone": null
    },
    "shipping_method": {
      "name": "Express shipping",
      "cost": "10.00"
    },
    "shipping_instructions": "instructions",
    "discounts": [],
    "taxes": [],
    "subtotal": "19.99",
    "total": "29.99",
    "payment": {
      "transaction_id": "transaction_id",
      "status": "REFUNDED",
      "currency": "USD",
      "method": "unknown",
      "card_brand": null,
      "card_last_4": null,
      "confirmed_method": {
        "gateway": "NONE",
        "name": "UNKNOWN",
        "display_name": null,
        "icon": null,
        "details": null,
        "instructions": null
      }
    },
    "refunds": [
      {
        "id": "refund_c87f9270a7b542179a018d653b72941b",
        "order_id": "order_e9c7062a-b557-4adc-92b8-867aa90bac97",
        "transaction_id": null,
        "reason": null,
        "items": [
          {
            "id": "item_847d4c5f44924f238fdda46968924b0b",
            "quantity": 1,
            "amount": "19.99",
            "taxes": []
          },
          {
            "id": "item_shipping",
            "quantity": 1,
            "amount": "10.00",
            "taxes": []
          }
        ],
        "currency": "USD",
        "tax_provider": {
          "provider": "BUILT_IN",
          "avalara_reference_id": null
        },
        "subtotal": "29.99",
        "taxes": [],
        "total": "29.99",
        "created": "2025-05-07T17:19:14.1966946Z"
      }
    ],
    "tracking_url": null,
    "tracking_number": null,
    "created": "2024-01-17T00:05:52.641Z",
    "user_agent": null,
    "customer_accepts_marketing": false,
    "ip_address": null,
    "cancellation_reason": "",
    "cancelled": "2025-05-07T17:19:14.1558377+00:00",
    "metadata": ""
  },
  "source": null,
  "resource_data": {
    "site_name": "931c0ef0"
  },
  "event_timestamp": 1746638354579,
  "event_type": "ECOMM_ORDER_CANCELLED"
}

order_details

Property	Description
mode string	Can be "TEST" or "LIVE".
id string	Unique identifier of the order.
status string	Can be "IN_PROGRESS", "PROCESSED", "SHIPPED", "DELIVERED", "PENDING", "CANCELLED", or "DISPATCHED". Note: The DISPUTED is now deprecated. Any usage of it will set the status to "CANCELLED".
email string	Email associated with the order.
invoice_number string	Invoice number of the order.
items object[]	The items in the order.
billing_address object	The billing address details of the order owner.
shipping_address object	The shipping address details of the order owner.
shipping_method object	The shipping method of the order.
discounts object[]	The discounts applied to the order.
taxes object[]	The taxes applied to the order.
subtotal number	Cost of the order before any additions (i.e.: Taxes, Shipping, etc.)
total number	The total cost of the order.
payment object	The payment information of the order.
refunds object[]	The refunds applied to the order.
tracking_url string	Public URL from the shipping provider to get updates on the shipped order.
tracking_number string	Public tracking number associated to the order.
created string	Date that indicates when the order was completed.
user_agent string	User agent of the customer who made the order.
ip_address string	IP address of the customer who made the order.
cancellation_reason string	Reason why the order was cancelled.
cancelled string	Date when the order was cancelled.
metadata string	Metadata associated with the order.

items

Property	Description
id string	System identifier of the line item.
product_id string	The unique identifier for the product backing this order item.
variation_id string	The unique identifier for the product variation backing this order item.
external_product_id string	The external id of the product backing this order item.
external_variation_id string	The external id of the product variation backing this order item.
name string	Display name of the line item.
image string	Display image of the line item.
options object[]	Options selected by the customer associated with the line item.
shippable bool	Indicates if this item requires shipping.
quantity number	Quantity bought for this item.
unit_price number	Price of a single unit of this line item.
unit_weight number	Weight of a single unit of this line item.
unit_dimensions object	Dimensions of this line item.
total number	Total price of this line item (quantity * unit price).
combined_weight number	Total weight of this line item (quantity * unit weight).

options

Property	Description	Mutable
name string	Name of the option.	Yes
value string	Value of the option.	Yes

unit_dimensions

Property	Description
height number	Height of a single unit of this line item.
width number	Width of a single unit of this line item.
length number	Length of a single unit of this line item.

address

Field	Description
first_name string	First Name attached to the address.
last_name string	Last Name attached to the address.
full_name string	Full Name attached to the address.
address_1 string	The first line of the address.
address_2 string	The second line of the address.
street_number *string	The street number note: this may be part of the address_1 or address_2 values, but is available here as a separate value.
street_name string	The street name note: this may be part of the address_1 or address_2 values, but is available here as a separate value.
city string	Name of city attached to the address.
sub_locality string	Sub-locality attached to the address (ex: county or district name).
region string	Region attached to the address (ex. the state or province name).
country string	Country attached to the address.
postal_code string	Postal code attached to the address.
phone string	Phone number of contact located at this address.

shipping_method

Property	Description
name string	Name of the shipping method selected on the order.
cost number	The cost incurred for the order by the shipping method.

discounts

Property	Description
id string	System identifier of the discount resource that was added to this order.
savings number	The amount of money that was saved on the total of the order using the discount.
name string	The name of the discount.
type string	The type of discount that was applied to the order.

taxes

Property	Description
name string	Name of the tax.
amount number	Amount of the tax when applied to the given order.
rate number	Percentage rate of the amount that was added for this tax.

payment

Property	Description
transaction_id string	Unique identifier given by the payment provider used to identify the payment made for the order.
status string	Can be "PAID", "DEFERRED", "PAID_DEFERRED", "CHARGED_BACK", "REFUNDED", "PAIDOUT", "PENDING", "FAILED", "EXPIRED", "CANCELLED", "OPEN", or "AUTHORIZED".
currency string	Currency of the order.
card_brand string	Can be "NULL", "VISA", "MASTERCARD", "AMEX", "DINERS_CLUB", "DISCOVER", "J_C_B", "CARD_BLEUE", "DANKORT", "CARTA_SI", "POSTEPAY", "MAESTRO", "LASER", "UNIONPAY", or "OTHER".
payment object	The confirmed payment method for the order.

refunds

Property	Description
id string	System identifier of the refund.
amount number	Refunded amount.
reason string	Reason written by the merchant for the refund.
created string	Date of the refund.

confirmed_method

Property	Description
gateway string	Can be "NONE", "STRIPE", "SQUARE", "CUSTOM", "PAYPAL_COMMERCE_EXPRESS_CHECKOUT_ONLY", "PAYPAL_COMMERCE", "MANUAL_PAYMENTS", or "MOLLIE".
name string	Can be "UNKNOWN", "CREDIT_CARD", "PAYPAL", "MANUAL", "CUSTOM", "NO_PAYMENT", "APPLE_PAY", "GOOGLE_PAY", "MASTERPASS", "AMEX_EXPRESS_CHECKOUT", "SAMSUNG_PAY", "VISA_CHECKOUT", "LINK", "ACH_CREDIT_TRANSFER", "ACH_DIRECT_DEBIT", "ACSS_DEBIT", "ALIPAY", "BECS_DIRECT_DEBIT", "BANCONTACT", "POINT_OF_SALE", "EPS", "IDEAL", "KLARNA", "MULTIBANCO", "PRZELEWY24", "SEPA_DIRECT_DEBIT", "SOFORT", "WE_CHAT_PAY", "AFFIRM", "AFTERPAY_CLEARPAY", "BACS_DIRECT_DEBIT", "BLIK, BOLETO", "CASH", "FPX", "GRAB_PAY", "INTERAC_DEBIT", "KONBINI", "OXXO", "PAY_NOW", "PIX", "PROMPT_PAY", "TWINT", "CHECK", "BANK_TRANSFER", "GIFT_CARD", "CRYPTO", "SQUARE_CASH_APP", "VOUCHER", "CASH_APP", "PAY_PAY", "RAKUTEN_PAY", "AU_PAY", "D_BARAI, MERPAY", "AMAZON_PAY", "MOBILE_PAY", "REVOLUT_PAY", "SWISH", or "ZIP".
display_name string	The name of the payment method.
icon string	The icon associated with the payment method.
details string	The details of the payment method.
instructions string	The instructions for the payment method.